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Digital services for seamless remote interactions
Versatile digital services enable social and healthcare operators to provide more flexible customer service, as they can be used regardless of time and location.
With the user-friendly and customer-guiding Mediconsult Online Booking system, a wellness area or private service provider can offer their clients the ability to search for, book, and cancel appointments independently. The online booking system reduces the professional's phone workload and is easy to maintain.
The Mediconsult text messaging service, integrated into the patient and customer information system, enables efficient communication and appointment reminders to be sent to mobile phones. The service allows for the sending of both manual and automated messages, including appointment reminders and laboratory results.
Mediconsult's electronic forms can be utilized at various stages of the client's care and service pathway. Forms that are filled out electronically (such as preliminary information and risk assessments) save professionals time. Through these forms, information about the client's well-being and health status can be obtained in advance, allowing it to be used in planning visits.
Self-registration allows customers to register directly at a self-check-in kiosk, reducing waiting times and thereby enhancing the customer experience. The solution streamlines and automates customer registration, information dissemination, and navigation guidance.
Secure remote consultations and rehabilitation meetings, both individually and in groups, can be conducted via chat and video call.
Secure messages enable easy, non-real-time communication behind strong authentication between a professional and an individual client or a group of clients. A notification of a new message is sent via email or text message. In addition to free text, there is the option to send attachments.
